Cancelation Policy

When determining our cancellation policies, we chose what we felt was a fair balance in shared responsibility between ourselves and our guests. Below, we have outlined the most commonly asked questions as it relates to cancellations: 

What is your cancelation policy? 

Our cancellation policies do vary from property to property and are subject to change (however are honored based on what they were at the time of booking based on what is outlined in the rental agreement). 

Lyric, The Country Cottage, Lunar Beach Bungalow & Reflections: 

  • 100% refund if cancelled 30 days prior to the Check-in Date
  • 50% refund if cancelled 14 days prior to the Check-in Date
  • 0% refund if cancelled 13 days or less prior to the Check-in Date
Lonestar & Vibe Studios: 
  • 100% refund if cancelled 14 days prior to the Check-in Date
  • 50% refund if cancelled 7 days prior to the Check-in Date
  • 0% refund if cancelled 6 days or less prior to the Check-in Date

The Little House: 

  • 100% refund if cancelled 61 days prior to the Check-in Date
  • 50% refund if cancelled 31 days prior to the Check-in Date
  • 0% refund if cancelled 30 days or less prior to the Check-in Date

* When booking your stay and signing your rental agreement, the exact dates specific to your reservation will populate into your rental agreement.

** Note: cancellation policies DO VARY compared to listing websites like Airbnb & VRBO that require us to select one of their set policies. 

Trip Cancellation Option. 

The option *may* be available to add to your reservation for 10% of the reservation cost. This allows you to cancel for any reason up to 15 days prior to your scheduled arrival date. We recommend this option if you have any concerns about our cancellation policy. If this is available for your reservation, we will email you after booking with the option to add it. NOTE: this option is only available on reservations of 7 nights or less. 

What if I cancel within the “no refund” period? 

  • If you cancel within the period of no refund and have purchased the Trip Cancellation option, we will handle issuing a refund directly.
  • If you purchased trip insurance, you will file a claim directly with the insurance company to receive your refund from them (pending you have confirmed you have a qualifying reason).
  • If you did not purchase either option, you will not be issued a refund. However, for a small fee (varies by property) we will do our best to re-book the property. IF we are successful, we are happy to refund you the “re-booked” value for any of the nights booked. However, there is no guarantee it will re-book for the same number of nights at the same rate as we would have to discount rates closer to arrival dates. 

We hope you, too feel this is a fair balance and if so, then we would be honored to host you. 

Why have you chosen this policy? 

Believe us when we say we love our guests so much and care deeply about ALL parties involved – we are just a husband, wife and son team, not a big faceless corporation. We always aim to be as flexible as possible with our guests while also balancing the fact that our rental homes are our livelihood. When establishing our cancellation policy, we have chosen what we feel is a fair balance in shared responsibility between both guests and ourselves. Cancellations and the necessary efforts to re-book them are a lot of work for us and block the calendar from other potential guests who may have booked the property while it was blocked for your reservation. Because we hold to our cancellation policies, we recommend trip insurance, especially a Cancel for Any Reason (CFAR) policy upon the confirmation of every booking – trust us, we’ve traveled enough ourselves to know that unfortunately, you have to expect the unexpected. 

If you are unwilling to have any risk, then we suggest waiting to book your stay until you are sure you are able to make it.

We so appreciate your understanding and look forward to hosting you.

Importance of Purchasing the Trip Cancellation Option OR Trip Insurance

For many of our guests, travel goes exactly as planned. However, the unfortunate truth is that for some guests, things can and sometimes do happen. We, ourselves have first hand experience of things not going according to plan: we’ve had canceled and shortened trips due to our own health issues and the loss of family members; ended up in the emergency room overseas and even had an emergency appendectomy while on a trip. And that’s just what has happened to us! As travellers we ALWAYS buy the Trip Cancellation option OR insurance on trips (for both accommodations and airfare).

Though there is a nominal cost (typically it is a % based on your total reservation), having this in place can cover larger losses should you have luck like us and have a travel mishap or cancellation.

Though our policies tend to be far more lenient than traditional hospitality providers like hotels, airlines and even larger vacation rental companies, we do still have to adhere to them. For instance, let’s say you come down with the flu the day before you are supposed to fly out to stay at one of our homes. Unfortunately, you would likely not be entitled to a refund on your stay with us (nor your airfare).

If you purchase one of these options, though you are likely* to be refunded any amount not refunded under the cancelation policy. Everybody is better off this way. Though many owners require their guests to purchase one of these, we offer it as an OPTION to you. However, not purchasing it is at your own risk – and you have to promise not to get upset with us when we uphold our cancelation policy! 🙂 

*We have no affiliation with the travel insurance company and it is a contract between the guest and the insurance company – you’re just providing a convenient way to add it to your reservation which you are able to do at the time of booking (and in some cases post booking). We also are not involved in making, receiving, or approving any claims, and the travel insurance will send you any amount covered by their policy. It is important to understand the terms and conditions that apply, to read your Description of Coverage/Policy carefully as you would/ should with any additional insurance or protection policy. It is the travellers’ responsibility to read and understand all policy details prior to purchasing to ensure you are eligible and would be covered. You can learn more by visiting Rental Guardian’s online brochure or by contacting the Rental Guardian Support Team for assistance at (888)885-5550 or at [email protected].