Cancelation Policy

When determining our cancellation policies, we chose what we felt was a fair balance in shared responsibility between ourselves and our guests. Below, we have outlined the most commonly asked questions as it relates to cancellations: 

What is your cancelation policy? 

Lyric at Leiper’s Fork: 

  • 100% refund if cancelled 61 days prior to the Check-in Date
  • 50% refund if cancelled 31 days prior to the Check-in Date
  • 0% refund if cancelled 30 days or less prior to the Check-in Date
 

The Country Cottage: 

  • 100% refund if cancelled 31 days prior to the Check-in Date
  • 50% refund if cancelled 8 days prior to the Check-in Date
  • 0% refund if cancelled 7 days or less prior to the Check-in Date
 

The Little House: 

  • 100% refund if cancelled 61 days prior to the Check-in Date
  • 50% refund if cancelled 31 days prior to the Check-in Date
  • 0% refund if cancelled 30 days or less prior to the Check-in Date
 

Melrose Studios: 

  • 100% refund if cancelled 31 days prior to the Check-in Date
  • 50% refund if cancelled 8 days prior to the Check-in Date
  • 0% refund if cancelled 7 days or less prior to the Check-in Date

Our cancellation policies do vary from property to property and are subject to change (however are honored based on what they were at the time of booking based on what is outlined in the rental agreement). 
 
* When booking your stay and signing your rental agreement, the exact dates specific to your stay will populate. 

** Note: cancellation policies DO VARY compared to listing websites like Airbnb & VRBO that require us to select one of their set policies. 

What if I cancel within the “no refund” period? 
  • If you cancel within the period of no refund and any portion of your stay is non-refundable as outlined above, as a courtesy we will do our best to re-book the property. If we are successful, we are happy to refund you the “re-booked” value for any of the nights booked. However, there is no guarantee it will re-book for the same number of nights at the same rate as we often have to discount rates closer to. 
 

We hope you feel this is a fair balance and if so, then we would be honored to host you. 

Why have you chosen this policy? 

Believe us when we say we love our guests so much and care deeply about ALL parties involved – we are just a husband, wife and son team, not a big faceless corporation. We always aim to be as flexible as possible with our guests while also balancing the fact that our rental homes are our livelihood. When establishing our cancellation policy, we have chosen what we feel is a fair balance in shared responsibility between both guests and ourselves. Cancellations and the necessary efforts to re-book them are a lot of work for us and block the calendar from other potential guests who may have booked the property while it was blocked for your reservation. Because we hold to our cancellation policies, we recommend trip insurance, especially a Cancel for Any Reason (CFAR) policy upon the confirmation of every booking – trust us, we’ve traveled enough ourselves to know that unfortunately, you have to expect the unexpected. 

If you are unwilling to have any risk, then we suggest waiting to book your stay until you are sure you are able to stay with us. 

We so appreciate your understanding and look forward to hosting you.