Enhanced Cleaning Protocols

Standard Cleaning Practices

Cleanliness is always at the top of our priority list for our homes however out of an abundance of caution, we’ve upped our standards and revisited our policies. We are following the CDC guidelines in regards to our cleaning practices. This includes all surfaces being thoroughly cleaned with EPA (Environmental Protection Agency) products which includes: 

  • Showers, bathtubs, sinks, toilets, cabinets, shelving, faucets and fixtures  
  • Mattresses, sofas and upholstered headboards 
  • Floors are vacuumed and mopped, including cleaning the mop between each home
  • Windows and coverings
  • Comforters, blankets, sheets and towels are freshly laundered between every guest stay
  • Small throw rugs are washed in hot water between every guest stay

Cleaning Crew Precautions

Our amazing cleaning crew is taking all precautions possible with their staff, including the wearing of gloves and masks and reinforcing proper hand washing. They are also educating their crew about signs and symptoms of the virus and the importance of reporting to them if they have any symptoms or have been in contact with anyone with the virus. 

In addition to what is outlined above, the team is using all CDC approved products known to kill the virus, is paying extra attention to high touch areas and taking precautions on their inspections post- cleaning. Below is an outline of their protocols:


Deep Cleans

During the time that our homes were vacant and now on an ongoing bases, everything that can be washed and wiped down got another clean/ wipe down with EPA approved products and “super deep” cleans are conducted: 

  • All pillows & encasements routinely washed in hot water
  • All throw pillows are sprayed with disinfectant spray 
  • All welcome, ‘forgot it’ and even doggie baskets are cleaned with disinfectant sprays and wipes 
  • All clean linens that are kept as backups in homes are now wrapped in plastic wrap to stay sanitized 
  • All small appliances, hair dryers and dishes are wiped down 
  • All knick knacks and decor that are normally dusted are being disinfected
  • All metal bed frames, mirrors and other small furniture are being wiped down 
This is not the full, extensive list of everything done during a clean but rather highlights of the most commonly asked questions by guests. Our cleaning crew uses a system called Properly which has a full, step by step checklist for them to follow on every clean. This includes them marking off and taking photos during each clean to ensure all checklist items have been completed. We are happy to provide our full checklist upon request. 

Further Precautions

In addition to our cleaning protocols, we have also added additional precautions: 

  • We have replaced all mattress and pillow encasements with anti-microbial encasements 
  • We offer contactless, self check in and self check out with digital locks 
  • Our digital house manuals and guidebook can now be accessed using a QR code 
  • Monthly filter changes / cleans of a/c unit filters 
  • In addition to the cleaning crew wearing masks, we as hosts where them when at the properties as well 


More information is constantly being released in regards to cleaning best practices as everyone learns more about the virus. We are monitoring this daily and consistently adapting therefore, this information is subject to change at any given moment. We will continue to update this page as often as possible.

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